Privacy Policy
At GUESS, we are committed to protecting your privacy. We firmly believe
that electronic security and privacy are necessary for the continued success of
the Internet. In support of this, we only use the personal information that you
provide to create a more personalized and entertaining experience for you, in accordance
with the terms outlined below.
Kid's policy (individuals under 13 years of age). GUESS is committed to protecting
the safety of children online. In compliance with the Children's Privacy Protection
Act of 1998, GUESS will never knowingly request or use personal information from
children under 13 years of age without prior parental consent. If GUESS receives
actual knowledge that a subscriber is under 13 years of age, GUESS will eliminate
all personal information relating to this subscriber from our files.
Information We Gather
We use all information provided during registration and personalization to provide
personalized content and services. Any account information you supply will be used
only to process requested commerce transactions or to contact you regarding a specific
transaction. GUESS may also use this information in order to generate aggregate
reports that help us determine how to improve our users' experience. This data is
anonymous and does not contain any personally identifiable information. GUESS will
not disclose your user information to any outside organization without your consent.
However, GUESS may disclose user information to the government and/or third parties
when we have reason to believe that disclosure of such information is necessary
to identify or bring legal action against someone who may be violating our Terms
and Conditions or otherwise causing harm to GUESS or anyone who could be victimized
by such activities, and where otherwise required by law or by legal process.
By providing your email, cell phone number, telephone number and/or mailing address
during registration or personalization, you agree to receive marketing (including
email, cell phone text messaging, voice messaging and/or direct mail) information
from Guess?, Inc. that informs you of new products, sales, promotions, contests,
and features. Depending on the terms of your cell phone calling plan, you may incur,
at your sole expense, a charge for received text messages. We may also offer you
special promotions from our site or our sponsors. If you prefer not to receive such
communications, use our web contact form. We also use third party service providers
to communicate with our customers and to do some promotions. We do not, however,
authorize any of these service providers to make any other use of your information.
GUESS also derives user information through some simple technical methods. We may
use data-tracking software that lets us know what areas of our websites you visit
most often. This helps us present you with the information and features in which
you are most interested.
We may use your IP (Internet protocol) address to help diagnose problems with our
server, and to administer our Web sites. Your IP address is used to help identify
you and your shopping cart and to gather broad demographic information. Our sites
use cookies to keep track of your shopping cart. We use cookies to deliver content
specific to your interests and to save your password so you don't have to re-enter
it each time you visit our site.
Security
Providing a safe and secure environment for your order information is our top priority.
GUESS protects the security of your online transaction by taking advantage of Secure
Sockets Layer (SSL) technology. The GUESS Online Store uses digital certificates
provided by Equifax which are required for SSL, the industry standard for encryption.
SSL technology encrypts data allowing only GUESS to decode your information and
helps to create a secure environment for transactions on the internet. To further
protect your security, we suggest you sign off your account and close your browser
window after you have finished your visit, especially if you are using a computer
shared by others.
Contact Us
If you have any questions about this privacy statement, the practices of this site,
or your dealings with GUESS, you can contact us:
Customer Service
GUESSfactory.com
1444 Alameda St.
Los Angeles, CA 90021
Customer Service Contact Form